Terms and Conditions

Last updated on September 26th, 2019

The use of services provided by 5CLOUDHOST is subject to the following Terms and Conditions. This document describes the service that is offered, charges for the service, and actions that are prohibited.


The Provider:

5CLOUDHOST hosting service is operated by SC VIRTONO NETWORKS SRL, Bvd Mamaia no 288, Constanta, Country Romania and will be referred as: "Provider" or "5CLOUDHOST".


The Customer:

As Our Customer and user of the Site or Services, this Agreement and Terms of services will refer and will apply to You (Client, Customer, Subscriber, you, your etc) 

The Customer represents and warrants that, if an individual, Customer is at least 18 years old and otherwise legally competent in all respects to, or, if an entity, Customer is a corporation, limited liability company, partnership, or other legal entity duly formed and in good standing, as applicable, and possesses all legal authority and power to accept and be bound by these Terms. Further, Customer represents and warrants all information provided by Customer to 5CLOUDHOST has been and is complete, accurate, and current, and that Customer shall continue to provide complete, accurate and current information to 5CLOUDHOST in connection with all registration or renewal processes and further agrees to update all such information as necessary to maintain complete, accurate and current information. Although Customers of paid services offered through 5CLOUDHOST must be at least 18 years of age and otherwise legally competent to accept and be legally bound by these Terms, a parent or legal guardian of a minor may obtain an account on the minor's behalf. By doing so, consents to such minor's use of the Services. Subscribing parents and legal guardians each for herself or himself, as applicable, accept and agree to be legally bound by these Terms, and assume full responsibility and liability associated with any failure of compliance with the Terms in connection with said minor's use of any of the Services.

The Provider does not accept anonymous Customers. All Customer information must be complete, accurate, and current. Customers that deliberately provide false name and/or address information will find their accounts terminated immediately. No refund will be provided.

The Provider is entitled to ask for a scanned or photographed official identification document that is issued by the Customer's government and certifies Customer's identify and/or a utility bill issued in the Customer's name. This may be requested by the Provider in order to perform fraud and security checks.

The Customer is fully responsible for securing his hosting account and ensuring that this agreement is not broken by any third party with or without his knowledge or consent.


If, and to the extent that the Customer requires use of the Provider's software in order to use the services, 5CLOUDHOST grants to the Customer a royalty-free, world-wide, non-transferable, non-exclusive license to use the Provider's software in object code form only. The Customer has the right to authorize employees, agents, and third party consultants and contractors to use the Provider's software as aforesaid provided that such use is consistent with the terms of this agreement.

Save as expressly set out herein, this agreement does not:

  • Transfer or grant to the Customer any right, title, interest or intellectual property rights in the Provider's software;

  • Transfer or grant to the Provider any right, title, interest or intellectual property rights in the Customer's content.

The Customer agrees not to personally, or through any parent, subsidiary, affiliate, agent or other third party:

  • copy the Provider's software except as expressly permitted under this agreement or by law;

  • sell, lease, license or sublicense the Provider's software or the documentation connected with it; or

  • use any confidential information of the Provider.


The Customer acknowledges no right, title, or interest in the IP address allocated to the Customer, and that any IP address allocated to the Customer is allocated as part of the services and is not portable or otherwise transferable by the Customer in any manner whatsoever. If an IP address is renumbered or reallocated by the Provider, the Provider shall use all reasonable endeavors to avoid any disruption to the Customer.

The Customer agrees to no right, title, or interest to the IP address upon termination of this agreement, and that the acquisition by the Customer of a new IP address for the Customer's VPS following termination of this agreement shall be the exclusive responsibility of the Customer.


The Provider provides Customers with 99.9% uptime excluding planned maintenance. Uptime is considered to be when the server you are hosted on is accessible via IP address. This Service Level Agreement (SLA) does not cover downtime due to mistakes on the Customer's behalf or due to account being suspended. In the event that this SLA is breached, 5CLOUDHOST will refund up to 100% of the monthly fees at a rate of 10% of monthly fee for every 1% of downtime below 99.9%. Refund requests must be submitted through a ticket to the billing department.

This compensation will be deducted from the next invoices issued.


For the purposes of this agreement "downtime" means any service interruption of one minute or more in the availability to visitors of the Website pursuant to the Services, but only if the interruption is due to a default by the Provider resulting in power, network or hardware failure, but excluding software issues.

Outages, including emergency and previously scheduled windows for router switch or server maintenance, are not to be included in downtime calculations. The Provider shall make all commercially reasonable efforts to provide the Customer with email notification prior to all scheduled and emergency outages.

The Provider shall notify the Customer of any report of downtime, and investigate it using suitably qualified personnel, as soon as reasonably practicable after being made aware of it, and shall remedy the downtime as soon as reasonably practicable.


The virtual private servers are offered as unmanaged service. Provider obligations are limited to offering the Customer the virtual private server access and will not configure, secure, or do any software configuration on your virtual private server (VPS). Support is not offered for any software that will be offered by the Provider, nor for any software that the Customer may install.

    1. Contract duration

The Customer's contract with 5CLOUDHOST lasts and renews for the length of the billing period, that is 5 years.

    1. Billing

Subscribers are billed every 5 years.

The Payment is due no later than 10 (ten) days past the invoice date. Payments are considered made only once they reach our bank account

Should late payment exceed two (2) days, the Provider reserves the right to levy a late fee on the Customer's account of 10%. Beyond five (5) days late, the Provider will suspend the Customer's virtual server. After fourteen (14) days, the Customer's hosting account ca be terminated.

The Client must provide current, correct and complete information for billing purposes. It is solely the Customer's responsibility to keep the information up to date, complete and accurate. In case of failing to provide such updated information, the Client agrees that the billing and charging for ongoing services will continue under the information submitted in the Customer's billing account.

    1. VAT tax

The prices presented on 5CLOUDHOST.com web site do not include taxes. Value added tax (VAT) of 19% applies for all orders made by Romanian Customers and for all European Union Customers that do not provide a valid VAT ID. For the rest of the countries, the VAT does not apply.

    1. Suspension

If the Client invoice is past due, the Provider may send up to 3 email notifications. If payments are not made within 5 days from issued invoice the Provider had the right to suspend the services and to terminate the contract after 14 days. After the contract is terminated, the Provider may delete any of the Client's suspended websites without further notification. The suspension period it is not considered as downtime.

    1. Service security

It is exclusively the Customer's obligation to maintain and control passwords to the Customer's hosting accounts (s) and web site(s). The Customer is exclusively responsible for all activities that occur in connection with the Customer's user name, password, registered domain name(s); as well as any and all scripts or programs added to the account by the Customer or authorized users. 5CLOUDHOST will not be liable for any loss or damages of any kind, under any legal theory, caused by Customer's failure to comply with the foregoing security obligations or caused by any person to whom Customer grants access to Customer's Services. Any programs or scripts are solely the Customer's responsibility to update and secure.


We offer 30 Day Money-Back guarantee that is our way of ensuring your complete satisfaction with our products. If you are not satisfied with the product, then let us know within 30 calendar days of purchase, and we will give you a full refund.

If the hosting service has been used for sending bulk email and/or if our Terms and conditions have been violated, no refund will be provided.


The Provider will not be liable for delays in its performance of the Terms and Conditions or 5CLOUDHOST services caused by circumstances beyond 5CLOUDHOST' reasonable control, including: acts of God, wars, insurrection, civil commotions, riots, national disasters, earthquakes, strikes, fires, floods, water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental restrictions (collectively "Force Majeure"). 5CLOUDHOST will make reasonable efforts to reduce to a minimum and mitigate the effect of any Force Majeure. Notwithstanding anything contained elsewhere herein, lack of finances will not be considered an event of Force Majeure nor will any event of Force Majeure suspend any obligation of Customers for the payment of money due. Any waiver, modification, or amendment of any provision of the Terms and Conditions or other agreement for 5CLOUDHOST services, initiated by a Customer, will be effective only if accepted in writing and signed by an authorized representative of 5CLOUDHOST.


The Terms and Conditions, and any other agreement for 5CLOUDHOST services, will be governed by and construed in accordance with the laws of Romania without reference to its conflicts of laws principles. Any litigation or arbitration between a Customer and 5CLOUDHOST will take place in Romania. The Customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the Terms and Conditions or other 5CLOUDHOST agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the Terms and Conditions or the agreement will continue in full force and effect.


The Customer shall NOT use the services or the servers provided by the Provider to:

  • send unsolicited commercial or bulk email to any party for any reason which may or may not result in a complaint. Any Customer desiring to send bulk email is required to contact us first, describe the nature of the email messages, and wait for our approval. Customer accounts that are sending bulk email without our approval will be terminated immediately. No refund will be provided.

  • access or attempt to access a computer or network resource that the Customer is not authorized to access.

  • distribute, link to, or make available in any way to any party intellectual property that requires some method of authorization to sell or distribute, which the Customer does not have.

  • store, transmit, create, or examine any pictures, realistic or not, of humans, anthropomorphic depictions of human-like creatures, or images suggesting humans that are under the age of 18 years in an either implied or actual pornographic picture.

  • forge email headers or TCP/IP packet headers or engage in spoofing.

  • distribute worms, viruses, or Trojans.

  • violate export controls on any software or intellectual property.

  • access IRC. IRC access, IRC robots ("bots" or "clones"), IRC scripts, IRC eggdrops are completely forbidden.

  • commit or attempt to commit any denial of service attack against any computer, network, or individual.

  • use any peer-to-peer programs.

  • perform any form of network flood, DOS, (D)DOS or network attack of other internet machines.

  • abuse the storage disk(s), input/output operations or other kind of resource.

  • abuse other Customers' service level. If large number of input/output disk operations are performed or other kind of resource abuse that is affecting other Customers' service level, The Provider is entitled to suspend the Customer's service.

  • access war bots/X-DCC. War bots/X-DCC are not allowed.

  • attempt to run shell hosting companies from the Provider's service.

  • run TOR, tor relays or other related software.

  • run torrent & related software. We do allow some exceptions, but please contact us first.

  • run VPN for commerial use. We do allow vpn for personal use only.

If the Customer is (D)DOSsed, the Provider reserves the right to suspend that account to limit the attack. If the Customer is found to have caused the (D)DOS, that account may be suspended or cancelled and the Customer billed.

Abuse towards the Provider's staff in the form of verbal or other abuse that the Provider deems to be offensive may result in cancellation of the Customer's account.

No free hosting companies are allowed on the Provider's service due to the high risk of abuse by end Clients.

The Provider does not monitor, and will have no liability for the contents of, or any communications transmitted by virtue of the services. Notwithstanding the aforesaid, the Provider reserves the right to withdraw the service without compensation to the Customer in the event of a breach of the Acceptable Use Policy. Any such breach shall be treated as a fundamental breach of contract.


5CLOUDHOST applies a policy of common sense and fair usage, giving you the freedom of use on our infrastructure. However, you should consider reasonable usage as: 1000GB for Cloud Starter plan, 3000 for Cloud Business, and 6000GB for Cloud Enterprise. That is a lot of bandwidth, considering that 300Gb bandwidth suitable for a website that receives 10 million hits! However, we do not punish legitimate website owners, this is just to announce to the 1% of people who want to try and run free porn affiliate sites or anime video trading forums or host pirated rips or tor.


The Provider does make daily backups of the Customers' data, but it is also the Customer's responsibility to backup it's data from time to time. The Provider does not accept any liability for any Customer data whether being lost due to Customer failure to backup data. This includes the event of hardware failures or any other reason for data being lost.


We may collect and receive information about users of our Site and/or Services from sources, including:

- through your user account on the services

- when you register on our website;

- when your use our services; and

- from third party websites and services.

The Provider respects the privacy of every Customer, web site visitor, or responder to 5CLOUDHOST interactive advertisements or e-mail. The information that collected by the Provider will be used according to the law. 5CLOUDHOST may collect Customer information for processing Customer order, providing the service or improvement of Provider service.

Our site uses an order form for customers to request services, the Provider will not share the data of Customers and web site visitors with any third party. Contact information from the order form is used to get in touch with the customer. Billing information that you provide is used only for billing purposes. Unique identifiers and the demographic and profile data are collected from visitors to properly verify the user's identity. Information is also used for fraud detection, service improvement and customer analytics.

Our website has in place highly security measures to protect the loss, misuse, and alteration of the information under our control. We use SSL encryption to ensure Client's privacy. Information collected on this site is strictly for our use, will not share the data of Customers and web site visitors with any third party.

  1. Exclusion of third party rights

The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement (Terms and Conditions) and no person other than the parties to this agreement shall have any rights under it, nor shall it be enforceable under that Act by any person other than the parties.

  1. DMCA Policy

5CLOUDHOST complies with the U.S. Digital Millennium Copyright Act (DMCA), respects the intellectual property rights of third parties and expects its Customers to act in the same manner.

If any notification of copyright infringement from third party is received, 5CLOUDHOST will notify its Client of the alleged infringement within maximum 48 hours and acts to disable or remove the subject material. 5CLOUDHOST reserves the right at any time to disable access to, or remove any material accessible on/from its servers, that is claimed to be infringing via a valid DMCA Notice. The affected customer may submit a counter-notification is he believes that the notice is false or erroneous.

All the notification of infringement from third party should be sent on email at abuse@5cloudhost.com and should include:

  • A physical or electronic signature of the copyright owner or person authorized to act on behalf of the owner which expressly claims an exclusive right that is allegedly being infringed.

  • Specific identification of the copyrighted work which you are alleging to have been infringed. If you are alleging infringement of multiple copyrighted works with a single notification you must submit a representative list which specifically identifies each of the works that you allege are being infringed.

  • Reasonably sufficient detail to enable us to identify and locate the material that is claimed to be infringing (for example a link to the page that contains the material)

  • Contact information so that we can reach you (for example, your address, telephone number, email address);

  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.

  • A statement that the information in the notification is accurate, and under penalty of perjury that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please also note that under applicable law, 17 U.S.C. 512(f), any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

  1. Limitation of Liability

In no event will 5CloudHost and its managers, directors, employees, suppliers or content providers, be liable to you or any third party for any exemplary, incidental, indirect, compensatory, consequential, special or punitive damages, including any lost profits, data loss, arising from your use of the services, websites or other user content or materials accessed or downloaded through the services, even if 5CLOUDHOST is aware or has been advised of the possibility of such damages.

Notwithstanding anything to the contrary contained herein, 5CLOUDHOST's liability to you or any party claiming through you, for any cause whatsoever, and regardless of the form of the action, is limited to the amount paid, if any, by you to 5CLOUDHOST for the services in the three months prior to the initial action giving rise to liability. This is an aggregate limit. The existence of more than one claim hereunder will not increase this limit.

  1. Termination

The Provider reserves the right to terminate Customer account, and any future business relation with the Customer, effective immediately, at any time, with or without notice, for any suitable reason including but not limited to as a result of the Customer violation of any of these Terms of Service or any Romanian or international law, or if the Customer misuses system resources by utilizing programs or software that consume excessive network capacity, CPU, RAM, disk etc.

After the termination of the contract, the Provider has the right to delete and destroy any information associated with the Customer's Account.

The Customer may terminate the service at any time by giving at least 3 days notice by contacting the Provider via email or through the "Ask cancellation" link from the Client's Area - Services. All cancelations are processed in up to two days.

Privacy Policy

Privacy and Cookie Policy


SC VIRTONO NETWORKS SRL, with registered office in Constanta, Bvd Mamaia 288, 900552, Romania outlines the general policy, practices, types of cookies and how we process and protect our personal data.

About Cookies

Our website https://www.5cloudhost.com use cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How ​5CloudHost.com ​uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

- Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites:

AllAboutCookies: http://www.allaboutcookies.org/

Network Advertising Initiative: http://www.networkadvertising.org

Cookie settings in web browsers:


Internet Explorer - https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Firefox - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Chrome - https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

Safari - https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Edge - https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Opera - https://www.opera.com/help/tutorials/security/privacy/.





Starting May 25, 2018 SC VIRTONO NETWORKS SRL has aligned and complied with 2016/679 Regulation of the European Parliament wich protect the personal data and privacy of EU citizens for transactions that occur within EU member states.

What kind of personal data we process:

The personal data we process are mainly customer identification data, billing financial data, demographic data, location data, and more. This data is collected simply when you acces our website or when you place an order on our website or you become our client.

Information We Collect Automatically:

Our server collects some browser or device generated information, including but not limited to: IP address, domain name, time and duration of your visit, type of browser, OS, number of visits. We do not collect these information to try to identify you by name, and we do not associate it with the information you provide voluntarily.

Information provided directly by you:

Customers who subscribe to our Services will be asked to provide their name, address, e-mail, phone number, and any other necessary billing information.

This personal data is required to contact you as Service provider and the lack of communication with you may result in the inability to provide requested Services.


How we process your personal data

We process these data solely for legitimate purposes. Your personal data is required to be able to execute the contracts and our services and to provide with the necessary assistance or technical support you need. Because the security of your data is very important, we can use your data to identify you correctly when you contact us for assistance. We may use your personal data for marketing purposes to effectively improve and develop the services and / or products we offer you, of course, if you have explicitly opted for it.

We collect and maintain some information from our users for the purposes of billing. We do not store full credit card numbers or personal account numbers. We do not rent,share or sell personal information with third parties.

Opt in / opt out e-mail marketing

We always keep in mind your given choice when you become our client. If you wish to withdraw your consent at any time, you can send us a request or notification at our headquarters in Bucuresti,Bd. Energeticienilor 9-11, B.1, Sc.1, Et.4,Ap.412, Sector 3, Postal Code 032091, Country Romania or by e-mail support@5cloudhost.com.

Registrar of other parties

In case 5cloudhost.com registers web domains on the customer behalf, we will provide the personal data to the domain registrars:

- to PDR Solutions FZC for the international domains


To avoid fraud, when you order a service, identification data such as email address, IP address, and geolocation are validated by a third party company within the whmcs platform.

It's possible that we may be required by law or court order, to provide information about our customers to outside parties.

How much time we keep the information.

These data will be processed throughout the contractual relationship between the parties. At the time of termination of the contractual relations, the data will be kept according to the legislation in force.


Data Security

We have implemented security measures to prevent the accidental loss, use or access of your personal data in an unauthorized way, modifying or disclosing them.

We have implemented procedures to deal with any suspected personal data breach and we will notify you and any applicable regulatory authority of an infringement if we are legally obliged to do so.

Individuals rights under the GDPR :

- The right to be informed

- The right of access

- The right to erasure/be forgotten

- The right to rectification

- The right to restrict processing

- The right to data portability

- The right to object

- Rights relating to automated decision making and profiling


How can you exercise your rights - 5CloudHost

By simple notification/request at our headquarters in Constanta, Bvd Mamaia 288, 900552, Country Romania or by mail to office@5cloudhost.com